Job: Reservation Sales Agent - Hotel Valley Ho

This posting has expired and is no longer available.

Job Description

  

                   

Position Summary: The Reservation Agent is a key facilitator of the hotel guest's experiences. The main focus of the position is to provide a consistent, accurate friendly and sincere level of guest service to all guests.


  

Responsibilities include:

  
     
  • Ensure  all reservations calls are answered in a timely, professional and  courteous manner.
  
     
  • Maximize  every opportunity to close each reservations call.
  
     
  • Track  reservations calls daily.
  
     
  • Follow  through on every call with confirmations, letters and brochures.
  
     
  • Work  closely with Front Desk to ensure full occupancy on busy days.
  
     
  • Ensure all  necessary information is received from arriving guests, to facilitate  their arrival and comfort prior to and during their stay.
  
     
  • Keep  all reservations accounts, traces and specific requests for each arriving  guest up to par.
  
     
  • Perform  additional duties as requested by Reservations Manager.
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SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

  

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

    
     
  • Ability to  maintain a pleasant disposition and function efficiently in high  stress/pressure work environment.   Solid interpersonal skills and positive attitude is a must.
  
     
  • Opera  and Navis experience preferred.
  
     
  • Computer  experience required.
  
     
  • Hotel/resort  reservation or front desk experience required.
  
     
  • Ability to sit  continuously to perform essential job functions.
  
     
  • Clear,  articulate telephone voice and excellent/professional communication skills  required
  
     
  • Ability  to listen effectively, to speak and write English clearly.
  
     
  • Detailed  and sales oriented.
  
     
  • Hearing  and visual ability to observe and detect signs of emergency situations.
  
     
  • Familiarity  with the surrounding area is a plus.
  
  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.
    

Appearance Requirements:

  
     
  • Proper  professional attire required by following appearance guidelines as set  forth in the Employee Handbook.
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  • Appearance  must always be neat, clean and professional.
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  • Name badge and  proper/uniform must be worn at all times.

   

Contact Us

(480) 248-2021
(480) 421-7719 fax

Send Message
http://www.hotelvalleyho.com/

Locations

Hotel Valley Ho
6850 E. Main Street
Scottsdale, AZ 85251
Not Specified
-
Not Specified, NS 99997
Hotel Valley Ho
Not Specified

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