Job Description

 

Position Summary: To
work within the framework of a quality
 

 

food and beverage service team. To serve food and
cocktails to
 

 

our guests in a personable, courteous, and professional
 

 

manner. 

 


 

 

Responsibilities
include:
  

 
     
  • Will be
    thoroughly familiar with all standards of proper service etiquette and
    will adhere to these standards throughout our guests dining experience. Sales
    of food are an important component of the job. Food should be suggested to
    every guest.
      
  •  
  • Will be aware
    of all local liquor laws as well as company and departmental policies
    regarding consumption of alcoholic beverages. Will have completed a BACE
    course
      
  •  
  • Will know all
    spirited beverages available including ingredients, garnish, and specific
    service. Must have a strong knowledge of the wine list, wine by the glass, the menus and hours of
    operation.
    Must be familiar with
    cigars available and cigar service.
      
  •  
  • Will have a
    strong working knowledge of the micros ordering system and
    other check processing procedures.
      
  •  
  • Will be
    familiar with emergency safety measures including the Heimlich maneuver
    and fire evacuation procedures.
      
  •  
  • Will set up
    and stock cocktail service stations, including the service bar station. Sanitizer,
    bus tubs, trash can.
    Station will
    be maintained in clean and orderly fashion throughout the service period.
      
  •  
  • Will ensure
    all tables and chairs in service areas are clean.
    Will maintain the cleanliness of these
    tables throughout the service period.
    Candles, table tents and flowers looking presentable at all times.  
  •  
  • Will ensure
    ample supplies of bar snacks and bowls as well as candles in lounge and
    lobby are ready for service by 5pm.
      
  •  
  • Will greet
    guests within two minutes and set snack bowl on table during appropriate
    hours. Will obtain beverage order and input into the micros
    system as instructed. Orders should be given to the bartender in the
    established call order. Customers of questionable age will be required to
    present a valid I.D. card so it can be swiped in our id machine.
     
  •  
  • Will
    pick up drinks from bartender and garnish according to standard recipes.
     
  •  
  • Will
    serve guests by set service standards.
      
  •  
  • Will circulate
    through service area continually to obtain repair orders, pick up dirty glassware,
    and tend to general needs of guests.
      
  •  
  • When requested
    by guest, will obtain completed check from micros system and
    present to guest.
      
  •  
  • After guests
    have departed, will remove dirty glassware and snack bowl; will wipe table.
      
  •  
  • Will organize
    and clean service area.
      
  •  
  • Will obtain
    service report from micros system and finalize all
    settlement transactions. Will be responsible and held accountable for all
    unsigned guest checks and will report these to manager.
      
  •  
  • Will determine
    gratuity distribution by set department standards.
      
  •  
  • Will work
    special group functions as required.
      
  •  
  • Will perform
    special duties as requested by the food and beverage supervisors.
      
  •  
  • Will attend
    all scheduled staff meetings and supplemental training sessions.
      
  •  
  • Will assist
    bartender in closing duties.
    Check all
    patios for dirty tables/chairs, sweep, check heaters, etc.
     
  •  
 


 

 

Specific job
knowledge, skill and ability
 

 

The
individual must possess the following knowledge, skills and abilities and be
able to explain and demonstrate that he/she can perform the essential functions
of the job, with or without reasonable accommodation, using some other
combination of skills and abilities.
  

 
     
  • Previous
    cocktail and wine service experience. Previous food service experience
    preferred.
      
  •  
  • Must be keen
    with an attention to details.
      
  •  
  • Pleasant
    personality to effectively deal with guest questions and service, and to
    contribute to the overall atmosphere of teamwork with fellow employees.
      
  •  
  • A sincere
    desire to provide the utmost in guest service.
      
  •  
  • Well groomed
    appearance according to company standards.
      
  •  
  • Good physical
    condition in order to lift moderate weights.
      
  •  
  • Remain on feet
    for a prolonged period of time.
      
  •  
  • Must be able
    to carry cocktail tray with one hand and distribute cocktails with the
    second hand -- cocktail tray could weigh up to 30 lbs.
      
  •  
  • Must be able
    to bend down repeatedly with a full tray weighing up to 30 lbs.
      
  •  
  • Communication
    skills: order cocktails in an established call order; bartender; guest
    conversation about Hotel Valley Ho and surrounding
    area.
      
  •  
  • Assist in
    restaurant and catering areas.
      
  •  
  • Must
    adhere to practices of occupational safety and
    health including wearing personal protective equipment when
    required.
     
  •  
 

  

 

UNIFORM
REQUIREMENTS:
  

 
     
  • Proper
    professional attire required and employee must be clean and pressed for
    each shift.
      
  •  
  • No cell phones
    or personal calls and no gum chewing anytime.
      
  •  
  • Name tag must
    be worn at all times.
     
  •  
  • Parking,
    eating & smoking in designated employee areas only.
    One meal per shift is provided through
    the employee cafeteria only.
     
  •  
 

County
Legal Requirements
  

 
     
  • Must possess a
    valid Maricopa County Health Dept. Food Handlers card to be kept on file
    in Human Resources.
  •  
  • Must have completed
    County & State Liquor training. 
  •  
 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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