Beverage Server - Hotel Valley Ho-Full Time/Part Time
Position Summary: To
work within the framework of a quality
food and beverage service team. To serve food and
our guests in a personable, courteous, and professional
- Will be
thoroughly familiar with all standards of proper service etiquette and
will adhere to these standards throughout our guests dining experience. Sales
of food are an important component of the job. Food should be suggested to
- Will be aware
of all local liquor laws as well as company and departmental policies
regarding consumption of alcoholic beverages. Will have completed a BACE
- Will know all
spirited beverages available including ingredients, garnish, and specific
service. Must have a strong knowledge of the wine list, wine by the glass, the menus and hours of
operation. Must be familiar with
cigars available and cigar service.
- Will have a
strong working knowledge of the micros ordering system and
other check processing procedures.
- Will be
familiar with emergency safety measures including the Heimlich maneuver
and fire evacuation procedures.
- Will set up
and stock cocktail service stations, including the service bar station. Sanitizer,
bus tubs, trash can. Station will
be maintained in clean and orderly fashion throughout the service period.
- Will ensure
all tables and chairs in service areas are clean. Will maintain the cleanliness of these
tables throughout the service period. Candles, table tents and flowers looking presentable at all times.
- Will ensure
ample supplies of bar snacks and bowls as well as candles in lounge and
lobby are ready for service by 5pm.
- Will greet
guests within two minutes and set snack bowl on table during appropriate
hours. Will obtain beverage order and input into the micros
system as instructed. Orders should be given to the bartender in the
established call order. Customers of questionable age will be required to
present a valid I.D. card so it can be swiped in our id machine.
pick up drinks from bartender and garnish according to standard recipes.
serve guests by set service standards.
- Will circulate
through service area continually to obtain repair orders, pick up dirty glassware,
and tend to general needs of guests.
- When requested
by guest, will obtain completed check from micros system and
present to guest.
- After guests
have departed, will remove dirty glassware and snack bowl; will wipe table.
- Will organize
and clean service area.
- Will obtain
service report from micros system and finalize all
settlement transactions. Will be responsible and held accountable for all
unsigned guest checks and will report these to manager.
- Will determine
gratuity distribution by set department standards.
- Will work
special group functions as required.
- Will perform
special duties as requested by the food and beverage supervisors.
- Will attend
all scheduled staff meetings and supplemental training sessions.
- Will assist
bartender in closing duties. Check all
patios for dirty tables/chairs, sweep, check heaters, etc.
knowledge, skill and ability
individual must possess the following knowledge, skills and abilities and be
able to explain and demonstrate that he/she can perform the essential functions
of the job, with or without reasonable accommodation, using some other
combination of skills and abilities.
cocktail and wine service experience. Previous food service experience
- Must be keen
with an attention to details.
personality to effectively deal with guest questions and service, and to
contribute to the overall atmosphere of teamwork with fellow employees.
- A sincere
desire to provide the utmost in guest service.
- Well groomed
appearance according to company standards.
- Good physical
condition in order to lift moderate weights.
- Remain on feet
for a prolonged period of time.
- Must be able
to carry cocktail tray with one hand and distribute cocktails with the
second hand -- cocktail tray could weigh up to 30 lbs.
- Must be able
to bend down repeatedly with a full tray weighing up to 30 lbs.
skills: order cocktails in an established call order; bartender; guest
conversation about Hotel Valley Ho and surrounding
- Assist in
restaurant and catering areas.
adhere to practices of occupational safety and
health including wearing personal protective equipment when
professional attire required and employee must be clean and pressed for
- No cell phones
or personal calls and no gum chewing anytime.
- Name tag must
be worn at all times.
eating & smoking in designated employee areas only. One meal per shift is provided through
the employee cafeteria only.
- Must possess a
valid Maricopa County Health Dept. Food Handlers card to be kept on file
in Human Resources.
- Must have completed
County & State Liquor training.