Job Description

Position Summary:      To work within the framework of a quality


food and beverage service team. To serve food and cocktails to


our guests in a personable, courteous, and professional 





Responsibilities include:

  • Will be  thoroughly familiar with all standards of proper service etiquette and  will adhere to these standards throughout our guests dining experience. Sales  of food are an important component of the job. Food should be suggested to  every guest.
  • Will be aware  of all local liquor laws as well as company and departmental policies  regarding consumption of alcoholic beverages. Will have completed a BACE  course
  • Will know all  spirited beverages available including ingredients, garnish, and specific  service. Must have a strong knowledge of the wine list, wine by the glass, the menus and hours of  operation.  Must be familiar with  cigars available and cigar service.
  • Will have a  strong working knowledge of the micros ordering system and  other check processing procedures.
  • Will be  familiar with emergency safety measures including the Heimlich maneuver  and fire evacuation procedures.
  • Will set up  and stock cocktail service stations, including the service bar station. Sanitizer,  bus tubs, trash can.  Station will  be maintained in clean and orderly fashion throughout the service period.
  • Will ensure  all tables and chairs in service areas are clean.  Will maintain the cleanliness of these  tables throughout the service period.   Candles, table tents and flowers looking presentable at all times.
  • Will ensure  ample supplies of bar snacks and bowls as well as candles in lounge and  lobby are ready for service by 5pm.
  • Will greet  guests within two minutes and set snack bowl on table during appropriate  hours. Will obtain beverage order and input into the micros  system as instructed. Orders should be given to the bartender in the  established call order. Customers of questionable age will be required to  present a valid I.D. card so it can be swiped in our id machine.
  • Will pick up drinks from bartender and garnish according to standard recipes.
  • Will serve guests by set service standards.
  • Will circulate  through service area continually to obtain repair orders, pick up dirty glassware,  and tend to general needs of guests.
  • When requested  by guest, will obtain completed check from micros system and  present to guest.
  • After guests  have departed, will remove dirty glassware and snack bowl; will wipe table.
  • Will organize  and clean service area.
  • Will obtain  service report from micros system and finalize all  settlement transactions. Will be responsible and held accountable for all  unsigned guest checks and will report these to manager.
  • Will determine  gratuity distribution by set department standards.
  • Will work  special group functions as required.
  • Will perform  special duties as requested by the food and beverage supervisors.
  • Will attend  all scheduled staff meetings and supplemental training sessions.
  • Will assist  bartender in closing duties.  Check all  patios for dirty tables/chairs, sweep, check heaters, etc.


Specific job knowledge, skill and ability


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Previous  cocktail and wine service experience. Previous food service experience  preferred.
  • Must be keen  with an attention to details.
  • Pleasant  personality to effectively deal with guest questions and service, and to  contribute to the overall atmosphere of teamwork with fellow employees.
  • A sincere  desire to provide the utmost in guest service.
  • Well groomed  appearance according to company standards.
  • Good physical  condition in order to lift moderate weights.
  • Remain on feet  for a prolonged period of time.
  • Must be able  to carry cocktail tray with one hand and distribute cocktails with the  second hand -- cocktail tray could weigh up to 30 lbs.
  • Must be able  to bend down repeatedly with a full tray weighing up to 30 lbs.
  • Communication  skills: order cocktails in an established call order; bartender; guest  conversation about Hotel Valley Ho and surrounding  area.
  • Assist in  restaurant and catering areas.
  • Must  adhere to practices of occupational safety and  health including wearing personal protective equipment when  required.


  • Proper  professional attire required and employee must be clean and pressed for  each shift. 
  • No cell phones  or personal calls and no gum chewing anytime.
  • Name tag must  be worn at all times.
  • Parking,  eating & smoking in designated employee areas only.  One meal per shift is provided through  the employee cafeteria only.

County Legal Requirements

  • Must possess a  valid Maricopa County Health Dept. Food Handlers card to be kept on file  in Human Resources.
  • Must have completed County & State Liquor training. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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