Group Rooms Coordinator - Hotel Valley Ho

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

 

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Location Description

  Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay-it's a dynamic environment that seamlessly blends comfort with career opportunities.   In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.   Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

Overview

The Group Room Coordinator plays a key role in managing the group reservations process at Hotel Valley Ho. This position is responsible for all aspects of group bookings—from initial setup to final reporting—ensuring seamless communication between clients, Sales, Conference Services, Revenue Management, and Operations.

Qualifications

Primary Responsibilities:

• Manage all group room reservations, maintaining accuracy in Opera and ensuring inventory is properly held.
• Coordinate with Sales, Conference Services, and Revenue Management to align group contracts, room block details and booking timelines.
• Handle all group turnovers: create group files, send intro letters, generate rate codes, verify block details, and manage cutoff communications.
• Process rooming lists within 48 hours, providing confirmations and reports to internal teams and group contacts.
• Track group performance, including pickup and attrition, and ensure billing and reporting is submitted to accounting.
• Support Front Desk and Reservations with accurate group setup, including rate details, deposit and cancellation policies, and special guest notes.
• Maintain strong communication across departments to support optimal yield decisions and guest satisfaction.

Required Knowledge, Skills & Abilities:

• Minimum 1 year of experience with call management systems (Navis preferred).
• Proficient in Opera and Opera Cloud PMS.
• Strong Excel, Word, and overall computer skills; high attention to detail.
• Excellent written and verbal communication skills.
• Preferred: 2 years' experience in Rooms Division (Reservations, Front Desk, Concierge, etc.).