Job Description

JOB SUMMARY

Thisposition contributes to Hotel Valley Ho’s success by working within theframework of a quality Food and Beverage service team. Greet and seat guests in a warm, friendly andsincere manner. Make a good firstimpression, and insure guests are happy when leaving the restaurant. Manage seating charts and systems as well asrelay pertinent information regarding guest requests to servers and management.

JOB FUNCTIONS

Note: the following duties andresponsibilities are not all-inclusive

  • Providea smile and friendly greeting for guests, use guest's name, confirm number inparty, ask guests their seating preference and needs/requests, walk with guestsat their pace to the table, alert guests of steps and inclines, and informserver and/or manager of special needs.
  • Ensureall hostess/hosts staff provides warm welcomes and fond farewells to eachguest.
  • Runthe floor plan, maintain accurate seating chart and cover tally, direct otherhost staff during service periods.
  • Printand monitor supply of restaurant menus and wine lists for all meal periods.
  • Presentmenus to guests and inform server of guest present at the table, return to thelobby to greet guests, and check dining room for guests who are ready to leave.
  • Holdknowledge of the floor plan, server station assignments and table numbers.
  • Maintainaccurate seating chart and cover tally.
  • Inspectmenus for cleanliness and crispness and change out when necessary.
  • Walkthrough dining area and jade bar, note and correct any irregularities (lightsburned out, furniture repairs, etc.).
  • Checkdining room and floors for cleanliness and take actions where needed.
  • Ableto make reservations accurately and courteously.
  • Responsiblefor daily communication and coordination of comp payments, tacking slips andthird party payments.
  • Activelylisten and respond positively to guest questions, concerns, and to resolveissues, show compassion and build trust.
  • Assistwith training of new host/hostess staff.
  • Answerphones with knowledge of the operation of the resort and restaurant and/ordirect the guests for further assistance.
  • Acknowledgeand thank exiting guests, ask them to return, ask about their dining experienceand follow through with the manager with any guest issues.
  • Whenclosing, inspect for cleanliness and prepare the station for the next day.
  • Attendall scheduled staff meetings and supplemental training sessions.
  • Befamiliar with emergency safety measures.
  • Maintaina positive work atmosphere by acting and communicating in a manner that enablesgetting along with guests, vendors, co-workers, and management.
  • Maintainand update communication book with group resume, holiday menus and information,upcoming events and resort daily activities etc.
  • Assistmanagement to ensure that hourly employees have the necessary resources toeffectively perform their jobs (e.g., supplies, equipment, and inventory).
  • Performadditional duties as requested by the Restaurant Manager and/or AssistantManager.

JOB REQUIREMENTS

The individual must possess the followingknowledge, skills and abilities and be able to explain and demonstrate thathe/she can perform the essential functions of the job, with or withoutreasonable accommodation, using some other combination of skills and abilities.

  • Dueto constant public contact, grooming is a factor of the utmost importance andmust adhere to appearance code guidelines as set forth in the EmployeeHandbook.
  • Abilityto remain on feet for a prolonged period of time and ability to escort guests.
  • Abilityto maintain a pleasant disposition and work smoothly in high stress workenvironment.
  • Pleasantvoice and phone etiquette.
  • Abilityto listen effectively, to speak and write English clearly.
  • Pleasantpersonality to effectively deal with guests during stressful service; questionsand service, and to contribute to the overall atmosphere of teamwork withfellow employees.
  • Abilityto identify, address and resolve conflict.
  • Maintaingood safety habits and report unsafe or hazardous conditions to Security.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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