Job Description


Thisposition contributes to Hotel Valley Ho’s success by working within theframework of a quality Food and Beverage service team. Greet and seat guests in a warm, friendly andsincere manner. Make a good firstimpression, and insure guests are happy when leaving the restaurant. Manage seating charts and systems as well asrelay pertinent information regarding guest requests to servers and management.


Note: the following duties andresponsibilities are not all-inclusive

  • Providea smile and friendly greeting for guests, use guest's name, confirm number inparty, ask guests their seating preference and needs/requests, walk with guestsat their pace to the table, alert guests of steps and inclines, and informserver and/or manager of special needs.
  • Ensureall hostess/hosts staff provides warm welcomes and fond farewells to eachguest.
  • Runthe floor plan, maintain accurate seating chart and cover tally, direct otherhost staff during service periods.
  • Printand monitor supply of restaurant menus and wine lists for all meal periods.
  • Presentmenus to guests and inform server of guest present at the table, return to thelobby to greet guests, and check dining room for guests who are ready to leave.
  • Holdknowledge of the floor plan, server station assignments and table numbers.
  • Maintainaccurate seating chart and cover tally.
  • Inspectmenus for cleanliness and crispness and change out when necessary.
  • Walkthrough dining area and jade bar, note and correct any irregularities (lightsburned out, furniture repairs, etc.).
  • Checkdining room and floors for cleanliness and take actions where needed.
  • Ableto make reservations accurately and courteously.
  • Responsiblefor daily communication and coordination of comp payments, tacking slips andthird party payments.
  • Activelylisten and respond positively to guest questions, concerns, and to resolveissues, show compassion and build trust.
  • Assistwith training of new host/hostess staff.
  • Answerphones with knowledge of the operation of the resort and restaurant and/ordirect the guests for further assistance.
  • Acknowledgeand thank exiting guests, ask them to return, ask about their dining experienceand follow through with the manager with any guest issues.
  • Whenclosing, inspect for cleanliness and prepare the station for the next day.
  • Attendall scheduled staff meetings and supplemental training sessions.
  • Befamiliar with emergency safety measures.
  • Maintaina positive work atmosphere by acting and communicating in a manner that enablesgetting along with guests, vendors, co-workers, and management.
  • Maintainand update communication book with group resume, holiday menus and information,upcoming events and resort daily activities etc.
  • Assistmanagement to ensure that hourly employees have the necessary resources toeffectively perform their jobs (e.g., supplies, equipment, and inventory).
  • Performadditional duties as requested by the Restaurant Manager and/or AssistantManager.


The individual must possess the followingknowledge, skills and abilities and be able to explain and demonstrate thathe/she can perform the essential functions of the job, with or withoutreasonable accommodation, using some other combination of skills and abilities.

  • Dueto constant public contact, grooming is a factor of the utmost importance andmust adhere to appearance code guidelines as set forth in the EmployeeHandbook.
  • Abilityto remain on feet for a prolonged period of time and ability to escort guests.
  • Abilityto maintain a pleasant disposition and work smoothly in high stress workenvironment.
  • Pleasantvoice and phone etiquette.
  • Abilityto listen effectively, to speak and write English clearly.
  • Pleasantpersonality to effectively deal with guests during stressful service; questionsand service, and to contribute to the overall atmosphere of teamwork withfellow employees.
  • Abilityto identify, address and resolve conflict.
  • Maintaingood safety habits and report unsafe or hazardous conditions to Security.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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