Job Description

Position Summary: Enhance the Hotel Valley Ho guest experience by providing superior massage and body treatment services.  Consistently provide exceptional customer service experience by anticipating and meeting guests needs.

  

  

Responsibilities include:

  

  
     
  • Promote a  warm, relaxed feeling for guests and residents. 
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  • Personalize  each massage and/or body treatment to accommodate the individual needs of  our guests and residents.  Interact  appropriately with guest and members whether it is a conversation or a  quiet presence.
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  • Address guest  by their name each time they are encountered.
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  • Follow  established protocols to provide consistent, excellent service.
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  • Arrive  and clock in at least 15 minutes prior to the start of shift; clock out no  later than 15 minutes past the end of shift unless directed otherwise by  management.
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  • Be extremely  knowledgeable and able to accurately describe and sell services and  products offered at VH Spa.
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  • Educate guests  on Hotel Valley Ho activities and facilities.
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  • Provide  product prescription sheet for all body treatments.
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  • Maintain  cleanliness, organization and restocking of your treatment room.  Assist in maintaining cleanliness  throughout VH Spa.
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  • Perform all  opening and closing responsibilities noted on massage therapist and room  checklist.
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  • Maintain  excellent communication between activity in the treatment rooms and  reception hosts.  Provide accurate  information to the reception hosts regarding type and length of treatment  provided to guests.  Constantly  review bookings and guest notes for the day for booking errors, double  bookings, allergies, special requests, etc.
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  • Assist hotel  guests and residents with rescheduling, canceling, or new bookings as  requested.
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  • Must have  successfully completed training in shiatsu and body treatment(s) within  the first 90 days.
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  • Provide  assistance when necessary throughout the hotel and spa.
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  • Pick  up guest on time for each treatment, perform the full service, and return  on time to ensure all appointments run in timely manner.
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  • Perform  any other duties as assigned by the Lead Service Provider or other spa  manager.
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Specific job knowledge, skill and ability:

  

  

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

    
     
  • Current  Arizona State massage license.
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  • Must have at  least 750 hours of certified training and education.
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  • Training or knowledge in Aromatherapy theory/philosophy is  preferred.
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  • Ability to  maintain a pleasant disposition and function efficiently in high  stress/pressure work environment.
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  • Experience with hospitality and customer service.
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  • Hotel  or Resort spa experience preferred.
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  • Professional, flexible and positive attitude.
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  • Detail  oriented.
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  • Ability  to sit and/or stand continuously to perform essential job functions.
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  • Requires  extending arms, bending and stooping to reach materials.
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  • Hearing  and visual ability to observe and detect signs of guests’ needs.
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  • Must  adhere to practices of occupational safety and  health including wearing personal protective equipment when  required.
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Appearance Requirements:

  

  
     
  • Proper professional  attire required by following appearance guidelines as set forth in the  Employee Handbook.
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  • Appearance  must always be neat, clean and professional.
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  • Name badge and  proper/uniform must be worn at all times.
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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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