Job Description

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our "Be the Difference" culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

Who are we?

The Massage/body/hydrotherapy Technician will perform massage, body and hydrotherapy treatments, and provide personal attention to each guest.

What you will have an opportunity to do:

Responsibilities include:

  • Promote a warm, relaxed feeling for guests and residents. 
  • Personalize each massage and/or body treatment to accommodate the individual needs of our guests and residents.  Interact appropriately with guest and members whether it is a conversation or a quiet presence.
  • Address guest by their name each time they are encountered.
  • Follow established protocols to provide consistent, excellent service.
  • Arrive and clock in at least 15 minutes prior to the start of shift; clock out no later than 15 minutes past the end of shift unless directed otherwise by management.
  • Be extremely knowledgeable and able to accurately describe and sell services and products offered at VH Spa.
  • Educate guests on Hotel Valley Ho activities and facilities.
  • Provide product prescription sheet for all body treatments.
  • Maintain cleanliness, organization and restocking of your treatment room.  Assist in maintaining cleanliness throughout VH Spa.
  • Perform all opening and closing responsibilities noted on massage therapist and room checklist.
  • Maintain excellent communication between activity in the treatment rooms and reception hosts.  Provide accurate information to the reception hosts regarding type and length of treatment provided to guests.  Constantly review bookings and guest notes for the day for booking errors, double bookings, allergies, special requests, etc.
  • Assist hotel guests and residents with rescheduling, canceling, or new bookings as requested.
  • Must have successfully completed training in shiatsu and body treatment(s) within the first 90 days.
  • Provide assistance when necessary throughout the hotel and spa.
  • Pick up guest on time for each treatment, perform the full service, and return on time to ensure all appointments run in timely manner.
  • Perform any other duties as assigned by the Lead Service Provider or other spa manager.

Specific job knowledge, skill and ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Current Arizona State massage license.
  • Must have at least 750 hours of certified training and education.
  • Training or knowledge in Aromatherapy theory/philosophy is preferred.
  • Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.
  • Experience with hospitality and customer service.
  • Hotel or Resort spa experience preferred.
  • Professional, flexible and positive attitude.
  • Detail oriented.
  • Ability to sit and/or stand continuously to perform essential job functions.
  • Requires extending arms, bending and stooping to reach materials.
  • Hearing and visual ability to observe and detect signs of guests’ needs.
  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Appearance Requirements:

  • Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
  • Appearance must always be neat, clean and professional.
  • Name badge and proper/uniform must be worn at all times.

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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