Job Description


JOB SUMMARY:  Enhance the Hotel Valley Ho guest experience by providing superior manicure, pedicure and body treatment services.  Consistently provide exceptional customer service experience by anticipating and meeting guests needs.



  • Promote a  warm, relaxed feeling for guests and residents.
  • Personalize  each manicure, pedicure and body treatment to accommodate the individual needs  of our guests and residents.   Interact appropriately with guest and residents whether it is through  a conversation or a quiet presence.
  • Address guest  by their name each time they are encountered.
  • Follow  established protocols to provide consistent, excellent service.
  • Arrive  and clock in at least 15 minutes prior to the start of shift; clock out no  later than 15 minutes past the end of shift unless directed otherwise by  management..
  • Be extremely  knowledgeable and be able to accurately describe and sell services and  products offered at VH Spa.
  • Provide  product knowledge and a prescription sheet to every guest or resident.
  • Educate guests  on Hotel Valley Ho activities and facilities.
  • Perform  all opening and closing responsibilities noted on nail care and treatment room  checklist.
  • Maintain  cleanliness, organization and restocking of your treatment room.  This includes paraffin pot, sanitizer,  product organization, instruments, and storage areas.  Assist in maintaining cleanliness  throughout VH Spa.
  • Maintain  excellent communication between activity in the treatment rooms and  reception hosts.  Provide accurate  information to the reception hosts regarding type and length of treatment  provided to guests.  Constantly  review bookings and guest notes for the day for booking errors, double  bookings, allergies, special requests, etc.
  • Assist  hotel guests and residents with rescheduling, canceling, or new bookings  as requested.
  • Must  have successfully completed training in body treatment(s) within the first  90 days of employment.
  • Provide  assistance when necessary throughout VH Spa.
  • Pick up guest  on time for each treatment, perform the full service, and return on time  to ensure all appointments run in a timely manner.
  • Perform  any other duties as assigned by the Lead Service Provider or other spa  manager.




The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Current  Arizona State cosmetology license.
  • Prefer two  years experience.
  • Ability to  maintain a pleasant disposition and function efficiently in high stress/pressure  work environment.
  • Must  be qualified and able to perform all nail services and body treatments on  menu of services.
  • Experience with hospitality and customer service.
  • Hotel  or Resort spa experience preferred.
  • Professional, flexible and positive attitude.
  • Detail  and sales oriented.
  • Ability  to sit and/or stand continuously to perform essential job functions.
  • Requires  extending arms, bending and stooping to reach materials.
  • Hearing  and visual ability to observe and detect signs of guests’ needs.



  • Uniform  and nametag provided by hotel must be worn at all times.
  • Must adhere to  appearance code guidelines as set forth in the Employee Handbook.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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