Job Description

Position Summary:     

  

The Night Auditor is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk.

  

Responsibilities include:

  
     
  • Greet guests  upon arrival, check them in and provide them with any information they  need to enjoy their stay
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  • Audit and  balance reports from the day shifts
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  • Schedule guest  wake-up calls and reservations for the following day
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  • Verify that  all EOD work has been performed by other departments
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  • Respond to  guest inquiries, concerns and complaints as needed
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  • Answer phones  and place reservations
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  • Prepare guest  bills for next-day checkouts and process reservation cards
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  • Balance cash  drawers and record receipts
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  • Facilitate the  deposit of guests’ valuables in hotel safe
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Specific job knowledge, skill and ability:

  

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

    
     
  • Reading,  writing and oral proficiency in the English language.
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  • Ability to  maintain a pleasant disposition and function efficiently in high  stress/pressure work environment.   Solid interpersonal skills and positive attitude is a must.
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  • Computer  experience needed, preferably with Opera.
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  • 1 Year Hotel/resort  front desk experience required.
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  • Ability to stand  and/or walk continuously to perform essential job functions.
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  • Clear,  articulate telephone voice and excellent/professional communication skills  required
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  • Ability to  listen effectively, to speak and write English clearly.
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  • Detailed and  sales oriented.
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  • Hearing and  visual ability to observe and detect signs of emergency situations.
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  • Familiarity  with the surrounding area is a plus.
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  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.
    

UNIFORM REQUIREMENTS:

  
     
  • Proper  professional attire required and employee must be clean and pressed for  each shift. 
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  • No cell phones  or personal calls and no gum chewing anytime.
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  • Name tag must  be worn at all times.
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  • Parking,  eating & smoking in designated employee areas only.  One meal per shift is provided through  the employee cafeteria only.
  

County Legal Requirements

  
     
  • Must possess a  valid Maricopa County Health Dept. Food Handlers card to be kept on file  in Human Resources.
  
     
  • Must have completed  County & State Liquor training.
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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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