Job Description

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

The Night Auditor/Manager is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk. Night Auditor/Manager is a key facilitator of the hotel guest’s arrival and departure experiences. The main focus of the position is to provide a consistent, accurate friendly and sincere level of guest service to all guests at the hotel. The Night Auditor/Manager will be a dedicated individual who will aggressively seek out resolutions to operational and guest-related challenges.

Job Description:

  • Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
  • Audit and balance reports from the day shifts
  • Schedule guest wake-up calls and reservations for the following day
  • Verify that all EOD work has been performed by other departments
  • Respond to guest inquiries, concerns and complaints as needed
  • Answer phones and place reservations
  • Prepare guest bills for next-day checkouts and process reservation cards
  • Balance cash drawers and record receipts
  • Facilitate the deposit of guests’ valuables in hotel safe
  • The ability to display, at all times, a friendly, courteous, and professional manner in all dealings with Residences owners, Hotel guests, and other employees.
  • The ability to welcome and register Residence owners and Hotel guests, with an emphasis on fulfilling requests; following special handling instructions, and adhering to established credit policies and procedures.
  • The ability to handle a multitude of keys.
  • The ability to quote and be familiar with room and rate availability for current and future dates.
  • The ability to successfully complete a room reservation for any given time period knowing what types of accommodations, and rates are available.  In addition, the ability to properly distinguish all said reservations as Residences or Hotel.
  • The ability to recite all information regarding the Hotel Valley Ho facilities, hours of operation, key personnel, special events and activities, and functions in the hotel.
  • The ability to assist Residence owners regarding their use options
  • The ability to handle several telephone calls at any given time.
  • The ability to offer adequate directions to the hotel from any location.
  • The ability to select and block Residential rental units and hotel rooms for arriving guests
  • The ability to assist Residence owners and hotel guests with Concierge-type requests; knowledge of the local area as well as Arizona areas and attractions.
  • The ability to handle owner and guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions are taken.
  • The ability to utilize the computer system in running daily reports and posting charges and credits.
  • The ability to communicate to all support departments any necessary information or requests.
  • The ability to complete key packets and modify registration cards.
  • The ability to check guests and owners in and out of the Residences and Hotel in accordance with specific procedures.
  • The ability to make change, cash checks, and exchange foreign currency.
  • The ability to maintain a balanced bank assigned to you from the Resort and to reconcile all transactions at the close of the shift and cash out.
  • The ability to speak clearly and communicate via radio to other staff members.
  • The ability to understand the tasks performed by a Telephone Operator, Reservationists, Concierge, Housekeeper, Houseman, Valet, and Bellmen.
  • The ability to handle Hotel emergency procedures and situations with maturity and professionalism.
  • The ability to perform other tasks and projects as delegated by the Director of Guest Operations, Front Office Manager, or Revenue and Reservations Manager.

Application Instructions

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