Job Description

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our "Be the Difference" culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

This position contributes to Hotel Valley Ho’s success by working within the framework of a quality Food and Beverage service team. Greet guests in a professional, warm, friendly and sincere manner. Insure guests are happy when leaving the pool. Serve food to guests in a personable, courteous manner ensuring a positive dining experience.

What you will have an opportunity to do:

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

  • Complete knowledge and fluency with all standards of fine dining service etiquette and adhere to these standards.
  • Attend all scheduled staff meetings, pre-shifts, menu roll-outs and supplemental training sessions.
  • Be aware of all liquor laws as well as company and departmental policies regarding consumption.
  • Be familiar with emergency safety measures and state health codes.
  • Total knowledge of all menu items including ingredients, preparation, provenance, and potential substitutions is expected
  • Fluent beverage knowledge to include, preparation, ingredients is expected.  Complete navigation of the wine list, verbal presentation and descriptions of each wine by the glass.
  • Ensure all levels of service are extended to our guests through professional, knowledgeable presentation of all our menu items and beverage offerings
  • Communicate consistently with the FOH manager and Culinary Team.
  • Complete all side-work responsibilities both opening and closing.
  • Ensure complete table maintenance at all times throughout the guests dining experience.
  • Close all guest check transactions accurately in POS system.
  • Obtain service report from micros and finalize all settlement transactions and close out per established procedures. 
  • Responsible and accountable for all unsigned checks; report these to the manager.
  • Follow established gratuity distribution to support staff and document per company procedure.
  • Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
  • Perform any other duties as assigned by the Restaurant Manager and/or the Outlet  Manager.

JOB REQUIREMENTS     

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set forth in the Employee Handbook.
  • Must be extremely organized; able to expedite multiple orders correctly and executed with care and attention to detail.
  • Ability to maintain a pleasant disposition and work smoothly in high stress work environment.
  • Strong working knowledge of the micros ordering system and other check processing procedures for dining room service.
  • Ability to lift moderate weights and remain on feet for prolonged period of time.
  • Good communication essential.  Relay guest complaints and comments to supervisor immediately, delays will not be tolerated.
  • Ability to listen effectively, to speak and write English clearly.
  • Pleasant personality to effectively deal with guests during stressful service; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees. 
  • Ability to identify, address and resolve conflict.
  • Maintain good safety habits and report unsafe or hazardous conditions to Security.
  • Promote excellent guest relations.

QUALIFICATIONS

Education

  • High School Diploma or G.E.D. Equivalent
  • Current Food Handler’s Card.

Related Work Experience

  • 3-5 years of prior dining service experience in restaurant operations required.
  • Experience with hospitality and customer service required.

What are we looking for?

  • Someone with an engaging and welcoming personality
  • Someone who is descriptive and can sale
  • Someone with 2-4 years of food service experience
  • Someone with knowledge of wine, beer, cocktails, and spirits
  • Someone who can work under pressure in a fast-paced environment
  • Someone with a passion for creating an exceptional experience for all guests
  • Someone with excellent communication skills

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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