Pool Attendant- Hotel Valley Ho
Position Summary: To work within the framework of a quality Food and Beverage service team. To assist pool servers and bartenders in providing outstanding service to our guests in a personable, courteous and professional manner.
- Be thoroughly familiar with all standards of proper service etiquette and adhere to these standards throughout our guests' pool experience.
- Be aware of the liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
- Must have a strong knowledge of hotel dining room hours of operation.
- Obtain necessary service ware items from the kitchen at the beginning of shift. Requisition and stock towels and paper products as needed. Return all dirty service ware to dishwasher at end of shift, and towels to housekeeping.
- Provide prompt, friendly, towel, misting and water service to all guests.
- Assist in the preparation of drinks, when needed, and garnish to standard recipes.
- Move umbrellas and lounge chairs at the request of guests.
- Ensure all pool tables, chairs, and cabanas in service areas are clean and orderly. Maintain cleanliness of these areas throughout the service period. Pick up litter around service and guest area when necessary.
- After guests have departed, will remove dirty dishware, wipe, reset tables a well as reset lounge chairs with new towels.
- Check side duty list for opening and closing procedures.
- Be familiar with emergency safety measures including CPR, the Heimlich maneuver and fire evacuation procedures.
- Attend all scheduled staff meetings and supplemental training sessions.
- Ability to professionally service guests’ poolside without assistance during typical service demand.
Specific job knowledge, skill and ability:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Excellent physical condition in order to lift moderate weights and remain on feet for a prolonged period of time. Must be able to carry food and beverages through crowded areas safely and professionally.
- A sincere desire to provide the utmost in guest service.
- Solid interpersonal and communication skills. Pleasant personality to effectively deal with guest questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
- Strong attention to detail a must.
- Well-groomed appearance according to company standards.
- Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.
- Proper professional attire required and employee must be clean and pressed for each shift.
- No cell phones or personal calls and no gum chewing anytime.
- Name tag must be worn at all times.
- Parking, eating & smoking in designated employee areas only. One meal per shift is provided through the employee cafeteria only.
County Legal Requirement
- Must possess a valid Maricopa County Health Department Food Handler's card, to be kept on file in Human Resources.
- Must have completed County & State Liquor training.