Reservation Agent
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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About our property:
Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay—it's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!What you will have an opportunity to do:
Position Summary:
The Reservation Agent is a key facilitator of the hotel guest's experiences. The main focus of the position is to provide a consistent, accurate friendly and sincere level of guest service to all guests. The Reservation Agent would integrate into a centralized Westroc team.
Responsibilities include:
- Ensure all reservations calls are answered in a timely, professional and courteous manner.
- Maximize every opportunity to close each reservations call, or obtain the caller’s contact information follow-up efforts.
- Follow through on every call with confirmations and information requested regarding reservations.
- Work closely with Front Desk to ensure full occupancy on busy days.
- Ensure all necessary information is received from arriving guests, to facilitate their arrival and comfort prior to and during their stay.
- Keep all reservations accounts, traces and specific requests for each arriving guest up to par.
- Perform additional duties as requested by Reservations Manager.
- Make guest reservations for all resort accommodations
- Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments.
- Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort’s revenue capabilities.
- Utilize training of reservations software system to successfully and independently complete reservations in a timely manner.
- Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.
- Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.
- Responsible for striving to achieve monthly ADR, conversion, and revenue goals.
- Maintains a strong familiarity the Resort and surrounding area.
- Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.
- Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction.
- Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams.
- Interacts with resort staff in a polite and respectful manner.
- Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision.
- Other duties as assigned.
What are we looking for?
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:
- Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment. Solid interpersonal skills and positive attitude is a must.
- Computer experience required. Must be able to display effective computer literacy and be familiar with MS Office software (Outlook, Word, and Excel). Knowledge of OPERA, NAVIS Certification, Applications & Software knowledge a plus. Knowledge of the internet, GDS and Extranets preferred.
- Minimum one (1) year reservations, sales or related experience.
- Ability to sit continuously to perform essential job functions.
- Clear, articulate telephone voice and excellent professional communication skills required
- Ability to listen effectively, to speak and write clearly and multitask well.
- Customer service & sales experience preferred.
- Familiarity with the surrounding area is a plus.
- Work varying schedules to reflect the business needs.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
