Job Description



Position Summary: The Reservation Agent is a key facilitator of the hotel guest's experiences. The main focus of the position is to provide a consistent, accurate, friendly and sincere level of guest service to all callers.


Responsibilities include:

  • Ensure  all reservations calls are answered in a timely, professional and  courteous manner.
  • Maximize  every opportunity to close each reservations call, or obtain the caller’s  contact information follow-up efforts.
  • Follow  through on every call with confirmations and information requested  regarding reservations.
  • Work  closely with Front Desk to ensure full occupancy on busy days.
  • Ensure all necessary  information is received from arriving guests, to facilitate their arrival  and comfort prior to and during their stay.
  • Keep  all reservations accounts, traces and specific requests for each arriving  guest up to par.
  • Perform  additional duties as requested by Reservations Manager.



The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

  • Ability to  maintain a pleasant disposition and function efficiently in high  stress/pressure work environment.   Solid interpersonal skills and positive attitude is a must.
  • Computer  experience required.  Must be able  to display effective computer literacy and be familiar with MS Office  software (Outlook, Word, and Excel). Knowledge of OPERA, NAVIS  Certification, Applications & Software knowledge a plus.  Knowledge of the internet, GDS and  Extranets preferred.
  • Minimum one  (1) year reservations, sales or related experience.
  • Ability to sit  continuously to perform essential job functions.
  • Clear,  articulate telephone voice and excellent professional communication skills  required
  • Ability  to listen effectively, to speak and write clearly and multitask well.
  • Customer service & sales experience preferred. 
  • Familiarity  with the surrounding area is a plus.
  • Work varying schedules to reflect the business needs.

Appearance Requirements:

  • Proper  professional attire required by following appearance guidelines as set  forth in the Employee Handbook.
  • Appearance  must always be neat, clean and professional.
  • Name badge and  proper/uniform must be worn at all times.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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