Job Description

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our "Be the Difference" culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

Who are we?

The Reservation Agent is a key facilitator of the hotel guest's experiences. The main focus of the position is to provide a consistent, accurate friendly and sincere level of guest service to all guests.

What you will have an opportunity to do:

Responsibilities include:

  • Ensure all reservation calls are answered in a timely, professional, and courteous manner.

  • Maximize every opportunity to close each reservation call.

  • Track reservation calls daily.

  • Follow through on every call with confirmations, letters, and brochures.

  • Work closely with Front Desk to ensure full occupancy on busy days.

  • Ensure all necessary information is received from arriving guests, to facilitate their arrival and comfort prior to and during their stay.

  • Keep all reservation accounts, traces, and specific requests for each arriving guest up to par.

  • Perform additional duties as requested by Reservations Manager.

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY:

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

  • Ability to maintain a pleasant disposition and function efficiently in a high-stress/pressure work environment.  Solid interpersonal skills.

  • Opera and Navis experience preferred.

  • Computer experience required.

  • Hotel/resort reservation or front desk experience is helpful.

  • Ability to sit continuously to perform essential job functions.

  • Clear, articulate telephone voice and excellent/professional communication skills required

  • Detailed and sales-oriented.

  • Hearing and visual ability to observe and detect signs of emergency situations.

  • Familiarity with the surrounding area is a plus.

  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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