Job Description

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

This position contributes to Hotel Valley Ho’s success assisting the Restaurant General Manager in the supervision of all food and beverage operations at the Restaurant in order to ensure the highest quality standards are met for food, service, cleanliness, and marketing of all operations. This position holds the responsibility for the daily operations of the ZuZu kitchen, as well as, the overall profitability of ZuZu.

What you will have an opportunity to do:

  • Carry out supervisory responsibilities in accordance with organization policies and applicable law.
  • Exhibit control of all shifts; monitor standards, cleanliness, and team performance relative to timing and accuracy with the goal of total guest satisfaction.
  • Motivate staff, build morale, and practice succession planning.
  • Hire, train, motivate and schedule staff in accordance with business needs, productivity, and service standards. Train restaurant staff in the service of fine cuisine.
  • Conduct coaching and counseling when necessary; write and present associate annual reviews per the direction and support of the Restaurant General Manager.
  • Train staff to recognize resort packages sold and how to ring these using micros system.
  • Embrace and practice all the resort’s standards.
  • Interview, fill out personnel action forms, performance reviews, coaching, and counseling forms.
  • Schedule staff accordingly to ensure proper coverage and timely service.

JOB REQUIREMENTS                                                                                                                                                                

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Must have good wine knowledge.
  • Knowledgeable regarding food, beverage, and room service techniques.
  • Strong working knowledge of Micros point of sale system, gratuity sheets, employee time edits programs, Opentable, Excel, and cashier close-outs.
  • Have familiarity with all positions in the restaurant; be able and willing to fill positions, when needed.
  • Ability to lift and quickly transport heavy trays up to 60 lbs. on slippery surfaces.
  • Self-motivated, organized, fast, and even-tempered. Strong attention to detail a must.
  • Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
  • Ability to quickly deliver a quality product while under pressure.
  • Requires extending arms, bending, and stooping to reach materials.
  • Possess excellent leadership, communication, and interpersonal skills.
  • Ability to identify, address and resolve conflict.

What are we looking for?

  • Previous experience as a Restaurant Manager in a luxury hotel and or full service resort.
  • Knowledge of Micros.
  • Ability to make quick decisions in high stress situations.
  • Excellent customer service skills.
  • Pleasant and positive personality.
  • Well organized.

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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