Restaurant Server - Hotel Valley Ho
About Us
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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Location Description
Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay—it's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!
Overview
JOB SUMMARY
This position contributes to Hotel Valley Ho’s success by working within the framework of a quality Food and Beverage service team. Greet guests in a professional, warm, friendly and sincere manner. Insure guests are happy when leaving the restaurant. Serve food to guests in a personable, courteous manner ensuring a positive dining experience.
JOB FUNCTIONS
Note: the following duties and responsibilities are not all-inclusive
- Complete knowledge and fluency with all standards of fine dining service etiquette and adhere to these standards.
- Attend all scheduled staff meetings, pre-shifts, menu roll-outs and supplemental training sessions.
- Be aware of all liquor laws as well as company and departmental policies regarding consumption.
- Be familiar with emergency safety measures and state health codes.
- Total knowledge of all menu items including ingredients, preparation, provenance, and potential substitutions is expected
- Fluent beverage knowledge to include, preparation, ingredients is expected. Complete navigation of the wine list, verbal presentation and descriptions of each wine by the glass.
- Ensure all levels of service are extended to our guests through professional, knowledgeable presentation of all our menu items and beverage offerings
- Communicate consistently with the FOH manager and Culinary Team.
- Complete all side-work responsibilities both opening and closing.
- Ensure complete table maintenance at all times throughout the guests dining experience.
- Close all guest check transactions accurately in POS system.
- Obtain service report from Silverware and finalize all settlement transactions and close out per established procedures.
- Responsible and accountable for all unsigned checks; report these to the manager.
- Follow established gratuity distribution to support staff and document per company procedure.
- Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
- Perform any other duties as assigned by the Restaurant Manager and/or the Assistant Manager.
Qualifications
JOB REQUIREMENTS
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Due to constant public contact, must adhere to appearance code guidelines as set forth in the Employee Handbook.
- Must be extremely organized; able to expedite multiple orders correctly and executed with care and attention to detail.
- Ability to maintain a pleasant disposition and work smoothly in high stress work environment.
- Ability to service a five-table station without assistance during typical service demand.
- Strong working knowledge of the Silverware ordering system and other check processing procedures for dining room service.
- Ability to lift moderate weights and remain on feet for prolonged period of time.
- Good communication essential. Relay guest complaints and comments to supervisor immediately, delays will not be tolerated.
- Ability to listen effectively, to speak and write English clearly.
- Pleasant personality to effectively deal with guests during stressful service; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
- Ability to identify, address and resolve conflict.
- Maintain good safety habits and report unsafe or hazardous conditions to Security.
- Promote excellent guest relations.
