Job Description

Come be a part of something bigger!

Benchmark Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

This position contributes to Hotel Valley Ho’s success by providing by working within the framework of the Room Service Department service team, practicing established standards and systems. Supervises and assembles orders, delivers and serves food and beverages to our guests in a personable, courteous and professional manner.

What you will have an opportunity to do:

We are looking for a highly motivated, customer focused Room Service Captain to join our team!  The Room Service Captain will lead the team in taking guests’ orders over the phone and delivering food & beverage to guest rooms. They are responsible for ensuring the team delivers accurate food orders as well as timely delivery.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! 

Your role:

  • Be thoroughly familiar with the menus, ingredients, and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Help to resolve problems and "WOW" guests through recovery when things aren’t quite right
  • Train, direct the work of, resolve issues/problems and coach and counsel the room service team members to ensure a quality operation
  • Has a thorough knowledge of the room layout and the property in general. Is knowledgeable about the hotel and its amenities.
  • Collects orders from the kitchen, ensuring they have been prepared correctly; and promptly and efficiently deliver to the guest’s room.
  • Will submit signed checks and reconciling daily sales
  • Assists with the collection of Room Service trays and other food and beverage items from the guest rooms. This also includes proper breakdown of trays and other items.
  • Be thoroughly familiar with all standards of proper service etiquette and will practice these standards throughout the guests dining experience.
  • Consistently delivers courteous, professional service.
  • Maintains high standards of cleanliness (personal appearance, equipment, and facility) always.

What are we looking for?

  • Someone with an engaging and welcoming personality
  • Someone with previous Food and Beverage Supervisor experience preferred
  • Someone with 2-4 years of food service experience
  • Someone with knowledge of wine, beer, cocktails, and spirits
  • Someone who can work under pressure in a fast-paced environment
  • Someone with a passion for creating an exceptional experience for all guests
  • Someone with excellent communication skills

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online