Job Description

            

Position Summary: Enhance the guest’s experience at VH Spa for Vitality Health by providing superior guest service during check in and check out, by providing tours of the spa facility, scheduling appointments, and charging for services while creating an environment of relaxation and luxury.

  

  

Responsibilities include:

  
     
  • Prepare for shift by ensuring  bank is set up and computer is logged on, music is playing at appropriate  level, uniform is clean and wrinkle free, nametag on and smile is in  place.
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  • Address guests by their name  each time they are encountered.
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  • Perform check in/out functions  professionally and efficiently.
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  • Follow proper cashiering and  money handling procedures and ensure collection of all service  transactions through proper pay method.
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  • Handle  special requests of hotel guests and residents.
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  • Be extremely knowledgeable and  be able to accurately describe and sell services and products offered at  VH Spa.  Educate hotel guests and  residents on Hotel Valley Ho activities and facilities. Be available to  receive spa services when needed for training purposes.
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  • Perform all opening, mid shift  and closing job responsibilities noted on the hosting checklists.
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  • Practice safe work habits and  follows all safety procedures; follow proper protocol during evacuation.
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  • Maintain cleanliness and  tidiness of reception desk and spa lobby, including floors, windows,  etc.  Assist in helping with  cleanliness throughout VH Spa.
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  • Maintain excellent  communication between activity at the reception desk with guests and the  service providers (i.e. schedule changes, late guests, etc.) Constantly  review bookings and update guest notes for the day checking for booking  errors, double bookings, allergies, special requests, etc.
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  • Promote a warm, relaxed feeling  for guests in spa reception lobby.   Be prepared to assist guests by anticipating their needs.
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  • Interact  appropriately with guests whether it is conversation or a quiet presence.
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  • Provide  assistance when necessary throughout VH Spa.
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  • Attend  monthly departmental meetings.
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  • Perform  any other duties as assigned by the Assistant Spa Director or other spa  manager.
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Specific job knowledge, skill and ability:

  

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  
     
  • Ability to maintain a pleasant  disposition and function efficiently in high stress/pressure work  environment.
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  • Computer  experience required.
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  • Experience  with hospitality and customer service.
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  • Hotel  or Resort experience preferred.
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  • Professional, flexible and positive attitude.
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  • Good  telephone voice and excellent/professional communication skills required.
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  • Ability  to listen effectively, to speak and write English clearly.
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  • Detail  oriented.
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  • Ability  to sit and/or stand continuously to perform essential job functions.
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  • Requires extending arms,  bending and stooping to reach materials.
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  • Hearing  and visual ability to observe and detect signs of guests’ needs.
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Appearance Requirements:

  
     
  • Proper professional attire  required by following appearance guidelines as set forth in the Employee  Handbook.
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  • Appearance must always be neat,  clean and professional.
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  • Name badge and proper/uniform  must be worn at all times.
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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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