Job Description

  

                    

Position Summary: Enhance the guest’s experience at VH Spa for Vitality Health by providing superior guest service during check in and check out, by providing tours of the spa facility, scheduling appointments, and charging for services while creating an environment of relaxation and luxury.

  


  

Responsibilities include:

  
     
  • Prepare for  shift by ensuring bank is set up and computer is logged on, music is  playing at appropriate level, uniform is clean and wrinkle free, nametag  on and smile is in place.
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  • Address guests  by their name each time they are encountered.
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  • Perform check  in/out functions professionally and efficiently.
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  • Follow proper  cashiering and money handling procedures and ensure collection of all  service transactions through proper pay method.
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  • Handle  special requests of hotel guests and residents.
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  • Be extremely  knowledgeable and be able to accurately describe and sell services and  products offered at VH Spa.  Educate  hotel guests and residents on Hotel Valley Ho activities and facilities.  Be available to receive spa services when needed for training purposes.
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  • Perform all  opening, mid shift and closing job responsibilities noted on the hosting  checklists.
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  • Practice safe  work habits and follows all safety procedures; follow proper protocol  during evacuation.
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  • Maintain  cleanliness and tidiness of reception desk and spa lobby, including  floors, windows, etc.  Assist in  helping with cleanliness throughout VH Spa.
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  • Perform all  opening, mid shift and closing job responsibilities as noted on the spa  lounge attendant checklists, fill out and turn in at end of every shift.
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  • Maintain  cleanliness of locker room, i.e. sweep and mop floors, squeegee showers,  wipe counters and fixtures, etc. as necessary throughout the day.
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  • Immediately  advise spa manager on duty if lounge equipment, steam room, showers,  lockers, etc. are not functioning properly.
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  • Practice safe  work habits and follows all safety procedures. Follow proper protocol  during evacuation.
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  • Ensure that  eucalyptus is consistently sprayed in steam room.
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  • Maintain  excellent communication between activity at the reception desk with guests  and the service providers (i.e. schedule changes, late guests, etc.)  Constantly review bookings and update guest notes for the day checking for  booking errors, double bookings, allergies, special requests, etc.
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  • Promote a  warm, relaxed feeling for guests in spa reception lobby.  Be prepared to assist guests by  anticipating their needs.
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  • Interact  appropriately with guests whether it is conversation or a quiet presence.
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  • Provide  assistance when necessary throughout VH Spa.
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  • Perform  any other duties as assigned by the Assistant Spa Director or other spa  manager.
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Specific job knowledge, skill and ability:

  

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  
     
  • Ability to  maintain a pleasant disposition and function efficiently in high  stress/pressure work environment.
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  • Computer  experience required.
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  • Experience  with hospitality and customer service.
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  • Hotel  or Resort experience preferred.
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  • Professional, flexible and positive attitude.
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  • Good  telephone voice and excellent/professional communication skills required.
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  • Ability  to listen effectively, to speak and write English clearly.
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  • Detail  oriented.
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  • Ability  to sit and/or stand continuously to perform essential job functions.
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  • Requires  extending arms, bending and stooping to reach materials.
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  • Hearing  and visual ability to observe and detect signs of guests’ needs.
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  • Must  adhere to practices of occupational safety and  health including wearing personal protective equipment when  required.
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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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