Job Description

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our "Be the Difference" culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

Who are we?

Enhance the guest’s experience at VH Spa for Vitality + Health by providing superior guest service during check in and check out, by providing tours of the spa facility, scheduling appointments, and charging for services while creating an environment of relaxation and luxury. Contributing to leadership in VH Spa by supervising hosting and service provider staff on-shift. Contributing to the business health of VH Spa by participating in Leadership Team meetings and taking on specific responsibilities as assigned by the Spa Director.

What you will have an opportunity to do:

Supervisory Responsibilities:

  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Leadership:
    • Provide training to all spa host associates and service providers related to spa software for appointment bookings, POS and file maintenance
    • Provide support, direction and feedback to the spa hosts and service providers
    • Assist guests in all spa, retail and fitness areas as needed
  • Provide leadership to all associates to ensure high quality, knowledgeable personnel.
  • Taking on responsibilities as assigned by the Spa Director (i.e. computer/marketing software management, design and/or production of promotional materials, maintenance of the VH Spa internet micro-site, editing of monthly spa newsletter).
  • Supervising the hosting and service provider staff during spa shifts, assigning duties as needed.

Specific job knowledge, skill and ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Exceptional leadership ability in directing staff
  • Strong business management and communication skills
  • Ability to work within the spa leadership team
  • Strong customer service, hospitality and spa background
  • Computer experience needed
  • Professional, flexible and positive attitude
  • Superior organizational skills
  • Detailed oriented
  • All responsibilities of a Spa Host
  • Attend monthly Spa Roundtable meetings

Specific job knowledge, skill and ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.
  • Computer experience required.
  • Experience with hospitality and customer service.
  • Hotel or Resort experience preferred.
  • Professional, flexible and positive attitude.
  • Good telephone voice and excellent/professional communication skills required.
  • Ability to listen effectively, to speak and write English clearly.
  • Detail oriented.
  • Ability to sit and/or stand continuously to perform essential job functions.
  • Requires extending arms, bending and stooping to reach materials.
  • Hearing and visual ability to observe and detect signs of guests’ needs.
  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Appearance Requirements:

  • Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
  • Appearance must always be neat, clean and professional.
  • Name badge and proper/uniform must be worn at all times.

What are we looking for?

  • Someone with previous experience working in a luxury Spa environment
  • Someone with CPR and First Aide certification preferred
  • Someone with an engaging and welcoming personality
  • Someone with a strong attention to detail
  • Someone who can work under pressure in a fast-paced environment
  • Someone with a passion for creating an exceptional experience for all guests
  • Someone with excellent communication skills
  • Someone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.
  • Someone with a flexible schedule that allows them to work weekends and holidays

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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