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To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:This position contributes to Hotel Valley Ho’s success by working within the framework of a quality Food and Beverage service team. Greet guests in a professional, warm, friendly and sincere manner. Insure guests are happy when leaving the restaurant. Serve food to guests in a personable, courteous manner ensuring a positive dining experience.
Note: the following duties and responsibilities are not all-inclusive
- Complete knowledge and fluency with all standards of fine dining service etiquette and adhere to these standards.
- Attend all scheduled staff meetings, pre-shifts, menu roll-outs and supplemental training sessions.
- Be aware of all liquor laws as well as company and departmental policies regarding consumption.
- Be familiar with emergency safety measures and state health codes.
- Total knowledge of all menu items including ingredients, preparation, provenance, and potential substitutions is expected
- Fluent beverage knowledge to include, preparation, ingredients is expected. Complete navigation of the wine list, verbal presentation and descriptions of each wine by the glass.
- Ensure all levels of service are extended to our guests through professional, knowledgeable presentation of all our menu items and beverage offerings
- Communicate consistently with the FOH manager and Culinary Team.
- Complete all side-work responsibilities both opening and closing.
- Ensure complete table maintenance at all times throughout the guests dining experience.
- Close all guest check transactions accurately in POS system.
- Obtain service report from micros and finalize all settlement transactions and close out per established procedures.
- Responsible and accountable for all unsigned checks; report these to the manager.
- Follow established gratuity distribution to support staff and document per company procedure.
- Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
- Perform any other duties as assigned by the Restaurant Manager and/or the Assistant Manager.