Job: Front Desk Agent - Hotel Valley Ho

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Pay: up to $12.50/hour

12.5000-12.5000 (USD) Hourly

Posted: 06/05/2017

Job Status: Full Time

Job Reference #: 1083

Job Description

             

                     

                     

Position:

  

The Front Desk Agent is a key facilitator of the hotel guest’s arrival and departure experiences.  The main focus of the position is to provide a consistent, accurate friendly and sincere level of guest service to all guests at the hotel. 

  

  

Responsibilities include:

  
     
  • The  ability to display, at all times, a friendly, courteous and professional  manner in all dealings with Residences owners, Hotel guests and other  employees.
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  • The  ability to welcome and register Residence owners and Hotel guests, with an  emphasis on fulfilling requests; following special handling instructions  and adhering to established credit policies and procedures.
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  • The  ability to quote and be familiar with room and rate availability for  current and future dates.
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  • The  ability to successfully complete a room reservation for any given time  period knowing what types of accommodations, and rates are available.  In addition, the ability to properly  distinguish all said reservations as Residences or Hotel.
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  • Actively  participate in the hotel’s up-sell program during guest arrival/departure  as directed by hotel management.
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  • The  ability to recite all information regarding the Hotel Valley Ho  facilities, hours of operation, key personnel, special events and  activities, and functions in the hotel.
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  • The  ability to assist Residence owners regarding their use options
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  • The  ability to handle several telephone calls at any given time.
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  • The  ability to offer adequate directions to the hotel from any location.
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  • The  ability to select and block Residential rental units and hotel rooms for  arriving guests
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  • The  ability to assist Residence owners and hotel guests with Concierge-type  requests; knowledge of the local area as well as Arizona areas and attractions.
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  • The  ability to handle owner and guest problems or complaints in conjunction  with Management, keeping them well informed as to the problems and actions  taken.
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  • The  ability to utilize the computer system in running daily reports and  posting charges and credits.
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  • The  ability to communicate to all support departments any necessary  information or requests.
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  • The  ability to complete key packets and modify registration cards.
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  • The  ability to check guests and owners in and out of the Residences and Hotel  in accordance with specific procedures.
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  • The  ability to make change, cash checks, and exchange foreign currency.
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  • The  ability to maintain a balanced bank assigned to you from the Resort and to  reconcile all transactions at      the  close of the shift and to cash out.
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  • The  ability to speak clearly and communicate via radio to other staff members.
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  • The  ability to understand the tasks performed by a PBX Operator,  Reservationists, Concierge, Room Attendant, Houseperson, Valet, and Bellperson.
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  • The  ability to handle Hotel emergency procedures and situations with maturity  and professionalism.
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  • The  ability to perform other tasks and projects as delegated by the Director  of Guest Operations, Front Office Manager, Night Manager, or Revenue and  Reservations Manager.
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Specific job knowledge, skill and ability:

  

  

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  
  •  Reading,  writing and oral proficiency in the English language.
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  • Ability to  maintain a pleasant disposition and function efficiently in high  stress/pressure work environment.   Solid interpersonal skills and positive attitude is a must.
  
     
  • Computer  experience needed, preferably with Opera.
  
     
  • 1 Year Hotel/resort  front desk experience required.
  
     
  • Ability to stand  and/or walk continuously to perform essential job functions.
  
     
  • Clear,  articulate telephone voice and excellent/professional communication skills  required
  
     
  • Ability to  listen effectively, to speak and write English clearly.
  
     
  • Detailed and  sales oriented.
  
     
  • Hearing and  visual ability to observe and detect signs of emergency situations.
  
     
  • Familiarity  with the surrounding area is a plus.
  
  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.
  


  

Appearance Requirements:

  
     
  • Proper  professional attire required by following appearance guidelines as set  forth in the Employee Handbook.
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  • Appearance  must always be neat, clean and professional.
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  • Name badge and  proper/uniform must be worn at all times.
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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online

Contact Us

(480) 248-2021
(480) 421-7719 fax

Send Message
http://www.hotelvalleyho.com/

Locations

Hotel Valley Ho
6850 E. Main Street
Scottsdale, AZ 85251
Not Specified
-
Not Specified, NS 99997
Hotel Valley Ho
Not Specified

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